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How an Ice Cream Company Implemented Paycom and Got a Taste of World-Class Service

Learn how an ice cream manufacturer enjoyed a superior implementation process leading to automated HR and payroll efficiency, all by choosing Paycom.

A proven process to guide you to success

Our approach is simple: Paving the way for the smoothest implementation you’ve ever experienced. Whether handling file feeds, setting up benefit plans or double-validating data, we supply expert help so you enjoy a clear path to the finish line. Below, see five major ways our process is different — and better.

Excellence in Customer Service Award 2024

A single software simplifies your setup

Using separate, disjointed systems is hard enough. Implementing them is even trickier. With Paycom’s single software, all your HCM data flows through one database. No multiple logins and passwords. No duplicate tasks, inaccurate data or inconsistent reporting. Just streamlined simplicity from our hands-on implementation process.

“Transitioning payroll systems is usually hard work, but Paycom made the transition easy. They lay out the expectations and timeline from the start and support you throughout the entire transition process. They are highly responsive, diligent and thorough.”

—manager, mortgage company

One point of contact for step-by-step guidance

Unlike other providers, we don’t abandon you at the point of sale with a set of instructions or outsource implementation to a third party. Instead, we work with you to ensure successful setup, companywide training and that perfect first payroll. With implementation in the rearview mirror, we assign a dedicated specialist to you for ongoing support and resources.

“Our transition specialist had strong communication skills and an ability to problem solve, which gave us confidence in both her and Paycom. She was patient with our team as she helped us navigate the questions we had, as anyone would when implementing a new system.”

—HR, retirement community

Guiding you to your perfect first payroll

With employees relying on you to deliver error-free paychecks, payroll is one process you can’t afford to fumble. But no need to stress! We’ll stay with you through your first payroll and beyond to ensure everything is accurate. And since HR is more than just payroll, we’ll fully launch all your HCM tools simultaneously to help you realize ROI right away.

“The implementation process went very smoothly for us. They promptly followed up on our questions, walked us through the setup and made us feel comfortable running the first payroll.”

—payroll manager, restaurant chain

Active, ongoing training

A system that no one knows how to use never gets used. To ensure you get maximum ROI from your software purchase, we train your entire company — from HR and managers to employees — so everyone knows how to use it. You also receive ongoing best-practice consultations at no additional cost to help ensure you achieve the full benefits of automation.

“We were guided step by step with clear direction and instruction. The hands-on training was thorough and exactly what our team needed.”

—HR manager, nonprofit organization

The true measure of success

Paycom’s Direct Data Exchange® tool automatically measures how your employees use our software. It then calculates that into bottom-line impact based on Ernst & Young research. It also highlights where usage can be improved for even greater savings. Plus, our automated payroll process guides employees to troubleshoot and approve their checks before submission. This frees HR from costly corrections, general ledger voids, direct-deposit reversals and more.

“Our transition specialist ensured our first payroll was seamless and even sat alongside our payroll team as it was processed.”

—HR manager, security firm