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Dedicated service tailored to you

From implementation and beyond, you get the one-on-one guidance and support you deserve

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World-class service

Devoted to you and your success

At Paycom, our clients are our focus. It’s our ongoing mission to simplify life for you and your employees. This includes providing dedicated support and guidance throughout every stage of our relationship. We do this by assigning you a single point of contact, eliminating the runaround and directly connecting you to the help you need.

Hands-on implementation

We offer the most efficient and thorough implementation in the industry. We analyze your needs and goals and provide solutions to help you meet them.

A single point of contact

You’re never passed around to different representatives. You’re assigned a dedicated specialist who knows your business and its unique needs.

Service with a human touch

Because some things shouldn’t be automated, we have live operators who will connect you directly to your dedicated specialist for ongoing support.

Getting employees on board

The more employees use Paycom, the more your company benefits. We’ll train your workforce during implementation, and our software will automatically measure usage to help you maximize your ROI.

Ongoing training and resources

We stay with you for the long haul, providing best-practice consultation and access to training to help you get the most out of our software — all at no additional charge.

Award-winning service

Excellence in Customer Service Award 2024
Best Relationship Winter 2025
Most Implementable Winter 2025
2024 Globee Awards Bronze Winner Customer Excellence

See what clients are saying about Paycom’s world-class service

“It’s wonderful to have a human being answer the phone. When you call, that connection, as a human resources person, is amazing to me. You also have that one person that knows your account and has been speaking with you for months or years, and so they know you pretty well.”
HR manager
law firm
“Customer service is the most important thing. The fact that we have a specialist that we can reach out to directly and we’re not having to deal with a new person every time, that’s been the best experience for us.”
director of HR
retail clothing store
“We’re in the hospitality business, so it’s really important to us to have that customer service, and that’s something we got right out of the gate with Paycom.”
controller
fast-food chain
“More of my time spent on the phone with my specialist is getting to know each other rather than fixing any problem, because he’s so knowledgeable and aware of our system.”
president
manufacturer

Featured case study

Paycom x Prairie Knights Casino: Winning Big by Switching Back

The HR team at Prairie Knights Casino realized that they didn’t have access to the tools or service they needed. By switching back to Paycom, they were able to help employees succeed in their work, create quantifiable success for the organization and enact major changes in the culture.

See all case studies