No matter how good we get at a job, we always have space to learn and grow. That’s why at Paycom, we offer continual training to set our employees up for long-term success. And when we become the best at what we do through deliberate and consistent learning, our clients reap the benefits.
Take our Client Success Managers (aka Paycom Specialists), for example. As our award-winning tech evolves, we need to ensure they’re equipped with relevant knowledge and resources to help Paycom clients succeed. Robust and insightful training is fundamental to our culture, from established managers to new hires and even our interns.
“The most beneficial part of the internship would have to be just the constant support from our leaders,” said Noah V., a former Client Success Manager intern. “And they’re constantly pouring into us.”
Curious about how we ensure every Client Success Manager has an opportunity to reach their maximum potential and make a meaningful difference for the organizations we serve? Let’s explore how Paycom prioritizes professional development for every employee.
A culture of collaboration and continuous learning
For anyone to truly thrive, their environment needs to be conducive to their growth. At Paycom, we foster a supportive environment where our Client Success Managers can learn from each other’s experiences and empower one another to:
- understand our clients’ needs
- overcome complex challenges
- discover new ways to provide world-class service
Through collaborative workshops and cross-department projects, Client Success Managers share their best practices to ensure alignment across their entire team. This constant exchange of knowledge also helps them discover new ways to help clients win, as a strategy that worked in supporting one organization could be just as valuable for another.
“I love being able to build those relationships,” said Hannah H., a Client Success Manager. “It’s not like I’m just addressing basic issues. I’m showing them what’s possible with the tools they have and helping them unlock the full value of Paycom’s software. I like being part of those strategic conversations and watching the HR professionals I support grow in their roles, too.”
The effectiveness of a Client Success Manager isn’t just defined by their knowledge of our single software, but the genuine impact they have on Paycom’s clients.
The tools for success: Product Configuration Program training
Long-lasting development requires a reliable foundation. For our Client Success Managers, that comes in the form of our Product Configuration Program (PCP) training. More than a one-and-done onboarding step, PCP training modules represent an ongoing development opportunity designed to equip our teams with expertise in Paycom’s evolving, single software.
Three major components form our PCP training, each designed to keep Client Success Managers sharp with thought-provoking challenges and real-world scenarios. Here’s how each piece of this program primes our employees for success.
Enhancements and new rollouts
These detailed sessions cover Paycom’s latest enhancements and releases, so our Client Success Managers can adequately prepare for any question those they serve may have. These trainings also help guarantee our teams know exactly how to engage with clients about these new developments to ensure consistent and informative communication.
Advanced technical support training
To ensure our Client Success Managers have every advantage possible, we prepare for any issue they could face. These in-depth trainings help boost our employees’ problem-solving skills so they can provide clients with quick, thorough and effective responses. Client Success Managers also gain insight into common obstacles, so they know exactly what to expect when supporting an actual business.
Interactive exercises
To become great at anything, you must practice. Our PCP training’s interactive exercises simulate realistic conversations with clients, so Client Success Managers gain valuable experience in complex interactions. These exercises also help put what our employees learn to the test, helping them refine and master their unique approach to assisting clients.
Learning never stops
Ongoing development is fundamental to every employee. After all, successful careers require us to keep growing and seeking new opportunities to refine ourselves and the work we perform. Just take it from Josian C., one of our Executive Client Success Managers:
“I’m grateful for all I’ve learned and excited for what’s to come. I know the sky’s the limit!”
Ready to become a Client Success Manager, a role in which growth and learning is constant? Unlock your full potential and apply today!
