Paycom, one of the fastest-growing online payroll and HR technology companies in the nation with over 20 locations coast-to-coast, is pleased to announce an important promotion within their senior leadership team. Stacey Pezold has been named Executive Vice President of Operations and is responsible for the entire operations team at Paycom’s corporate headquarters in Oklahoma City and operations in Dallas-Fort-Worth, where Paycom provides customer service and sales support.
Pezold is charged with delivering a customer experience that is different than any other in the business.
“Everything we do, we do with the customer in mind,” Pezold said. “Our customers use our single application for all things employee related from hiring to retiring.”
The highlight of Paycom’s customer service model is their focus on one point of contact by providing a designated specialist for every customer to ensure a positive experience. Pezold believes that a knowledgeable service professional produces happy customers.
“My goal is to offer our customers the most highly trained service professionals in the business, professionals who are 100 percent focused on providing solutions to our customers and have the most comprehensive knowledge of our business, our company and our product offerings,” Pezold said. “Also, our goal is to continue to educate and empower our service professionals and train them as a customer resource so they are equipped to handle all of our customers’ needs. Our customer service model translates into a positive customer experience because when they call Paycom they get answers from a single point of contact.”
Pezold has held many positions throughout her nine year tenure to prepare her for her new role. She began her career at Paycom as a sales representative at Paycom’s Tulsa office, was promoted to manager and opened Paycom’s Chicago office as a regional manager in 2008. Her previous experience as a sales representative for Paycom helped her identify what Paycom sales representatives needed to be successful. As a result, Pezold is responsible for training and developing some of Paycom’s top executive sales representatives and built a centralized training program, Paycom University, in 2009, featuring customized curriculum for sales and operations departments. In 2011, she received the Stevie Award for Sales Training Manager of the Year.
“We value our employees and want to be known as one of the best places to work across the nation,” Pezold said. “We strive for excellence in our company culture, our customer experience and our employee experience. With tremendous growth year-after-year, it’s critical we continue to develop strong leaders prepared to take us to the next level.”
Pezold grew up in Tulsa and attended Jenks High School. She graduated from Oklahoma State University with a degree in Journalism: Public Relations. She resides in Edmond with her husband, 10-year-old son and 5-month-old daughter.
